From the Editor
From the Editor: Year in Review
Moyez Jiwa
Many innovations that might change health outcomes need to be framed within the context in which people experience ill health. What’s needed are creative, inspired approaches that stem from the insights of supporting people in distress.
Editorial
Why staff experience should be part of healthcare design
Joanna Goodrich
Many healthcare improvement initiatives focus on improving the patient experience. More attention on improving the staff experience is needed. Improving staff experience will mean better patient care.
Clinical Case Report
Patient shadowing as an ethnographic study of staff and patient experience to influence daycase surgery outcomes
William Calvert, Gethin Hopkins, Carol Platt
Patient shadowing is useful in evaluating the patient experience. Authors share insights from Improving Experience through Regular Shadowing Events (ImERSE), a patient shadowing program for medical students within a paediatric surgery daycase theatre.
Design Insight
See it my way: Using patient, family/carer and staff stories to inspire and motivate NHS staff
Theresa Hegarty
The See it my way model is a free storytelling event for patients, carers and staff. The model allows people who are not normally heard to have a voice, while increasing staff empathy and helping them develop critical skills.